Author

I’ve spent my career helping high-growth companies make leap from product- to customer-driven.
From hypergrowth to turnaround to $100b valuation, I’ve built and influenced teams that connected product, revenue, and experience — translating growth into something repeatable.

Now, through Beyond NPS, I’m documenting what I’ve learned and collaborating with founders and post-sale leaders who want to build more durable systems.

If that’s the work you’re doing — or need to be doing — I’d love to hear from you.